* Prices and Availability *
All orders are subject to product availability. If we discover an error in the availability of any product that you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order without the units of the out of stock product, or cancel it. If we are unable to contact you, we will treat the order as if those units had been canceled and you will receive a refund of the corresponding amount or if the charge has not yet been made, you will be charged the total amount discounting the amount of said units not available.
While we do our best to ensure that all data, descriptions and prices that appear on this Website are correct, errors may occur. If we discover an error in the price of any product you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order with the correct price, or cancel it. If we are unable to contact you, we will treat the order as if it had been canceled. If you cancel but have already paid for the products, you will receive a refund.
Regarding shipping costs, where applicable, they will be charged additionally; such additional costs are clearly shown where applicable and included in the “Total Cost”.
Products will not be shipped until payment has been captured. Your card will be charged once the payment has been processed.
You can ask us for the purchase receipt as soon as you want. By default in the shipment of the product the receipt is not included but we do send a summary in the order confirmation email. If you ask us, we will be happy to send it to you together with your order, or in digital format as you indicate.
Where applicable, prices include VAT, at the rate applicable for the receiving country within the European Union.
* Payment methods *
At Tattooniedesign.com we use the Paypal and Stripe payment gateways to make payments. You can do it through your Paypal account, if you have it or with a credit card, without having to have a Paypal account. We accept Visa, American Express, MasterCard or Apple Pay.
* Shipping Policy *
We supply to the entire national and international territory. The shipping costs are:
- Standard shipping (subject to the effectiveness of the postal mail and without tracking number):
- € 2 in Spain, 2 to 10 business days.
- The rest of the world rate depends on the country and you can see it at the time of purchase, as well as the approximate delivery time.
- Express delivery: (with tracking number):
- € 7.9 in Spain, 24 to 48 hours.
- The rest of the world rate depends on the country and you can calculate it at the time of purchase, shipping usually takes between 48 to 72 hours.
As soon as your order leaves our studio, an email will be sent to you to confirm that it is on its way. If you place your order after 5 p.m., it will be prepared the next business day.
IMPORTANT: Some of the products we sell are from outside vendors. These products have different shipping times that are specified in the product description. If you purchase these products in combination with Tattoonie products and choose express delivery, you will only expressly receive the Tattoonie products and the rest of the order within the delivery time specified in the product description.
* Status of Your Order and Invoice *
When you place an order, you will receive a confirmation of it by email, but the order will not be effective until the payment has been accepted and the corresponding charge has been made to your credit or debit card.
If you need an invoice, write to us at email@example.com indicating the order number and your billing information.
* Cancellation and Refund Policy *
- CANCELLATION POLICY
You, the customer, have the right to cancel your order within 1 hour after the purchase has been made in order to have enough time to manage the cancellation of the order and its corresponding shipment, since shipments are usually prepared the same day.
Mail contact: firstname.lastname@example.org
- REFUND POLICY
If for any reason you are not satisfied with the Tattoonies that we have sent you, we will refund your full purchase price less shipping costs if any. At Tattoonie we want you to be 100% satisfied. So if the Tattoonies are not what you expected, send us an email at email@example.com and together we will solve it.
At Tattoonie we accept returns. The term for any return is 30 days from when the customer receives the merchandise. sending expenses will be at client's charge and they will be made by certified mail or private courier to the following address:
Tattoonie Llevant 1, 3, 5 - ZIP 46450 Benifaió, Spain.
The monetary value of the products that you have returned to us will be refunded, at the price you bought them. This includes sale items. In all cases, items must be returned in their original condition, including tags and any packaging. The returned products will be your responsibility until they reach our studio.
- Return process:
Arrival at our studio: We will inspect and process the products within 24 hours to ensure that you receive your refund as soon as possible and we will send you an email notification to confirm it.
Any refund will be issued automatically with the same payment method that was used to make the purchase and the card used. Normally the term for the charge to appear on the card is between 5 and 10 days from the confirmation of the refund. We will refund what you paid for the Tattoonies but not the shipping costs, except in cases where the order was canceled in accordance with the Distance Selling rules or where the entire order was defective.
* Commercial Transactions and Security *
When you enter an area of the site that requires the entry of confidential information, such as your credit card, a lock icon will appear in the browser's address bar, indicating that the page is secure.
Tattoonie uses the Secure Sockets Layer (SSL) protocol and its private communications as well as security and technology standards are compatible with the most popular browsers. SSL encrypts your personal information by encrypting your credit card, name, address, telephone number, identification number and your password so that they cannot be read by unauthorized persons.
Although the system has encryption technologies and uses other reasonable precautions to protect confidential information and ensure adequate security, there is no guarantee that information transmitted over the Internet will be secure, or that such transmissions will be free from interruptions, of bad interception or some kind of error.
In order to enter into a contract with Tattooniedeisgn.com, you must be over 18 years of age and have a valid credit or debit card, issued by a bank that is acceptable to us.