Buying, Shipping & Refunds
* Prices and Availability *
All orders are subject to product availability. If we discover an error in the availability of any product you have ordered, we will inform you of this as soon as possible and give you the option of reconfirming your order without the units of the product out of stock, or canceling it. If we cannot contact you, we will treat the order as if those units had been canceled and you will receive a refund of the corresponding amount or if the charge has not yet been made, you will be charged the total amount minus the amount said units did not available.
Although we do our best to ensure that all data, descriptions and prices that appear on this Website are correct, errors may occur. If we discover an error in the price of any product you have ordered, we will notify you as soon as possible and give you the option of reconfirming your order at the correct price, or canceling it. If we are unable to contact you, we will treat the order as if it had been cancelled. If you cancel but have already paid for the products, you will receive a refund.
Regarding the shipping costs, where appropriate, they will be charged additionally; such additional costs are clearly displayed where applicable and included in the “Total Cost”.
The products will not be sent until the capture of the payment has been made. Your card will be charged once the payment has been processed.
You can ask us for the purchase receipt whenever you want. By default, when shipping the product, the receipt is not included, but we do send a summary in the order confirmation email. If you ask us, we will be happy to send it to you along with your order, or in digital format as you indicate.
When applicable, prices include VAT, at the applicable rate for the country of reception within the European Union.
* Payment methods *
At Tattooniedesign.com we use Paypal and Stripe payment gateways to make payments. You can do it through your Paypal account, if you have one, or with a credit card, without having to have a Paypal account. We accept Visa, American Express, MasterCard or Apple Pay.
* Shipping Policy *
We supply the entire national and international territory. Shipping costs are:
- Standard shipping (subject to the efficiency of the post mail and without tracking number):
- €2 in Spain, 2 to 10 working days. Free from €20 purchase.
- The rate for the rest of the world depends on the country and you can see it at the time of purchase, as well as the approximate delivery time. Free from €25 purchase.
- Express shipping: (with tracking number):
- the rate depends on the country and you can calculate it at the time of making the purchase, the shipment usually takes between 24/48 to the peninsula and 48/72 hours to the rest of the world.
As soon as your order leaves our studio, an email will be sent to you to confirm that it is on its way. If you place your order after 5pm, it will be prepared the next business day.
IMPORTANT: Some of the products we sell are from third-party vendors. These products have different shipping times that are specified in the product description. If you buy these products combined with Tattoonie products and you choose express shipping, you will receive only the Tattoonie products and the rest of the order in the shipping time specified in the product description.
* Status of Your Order and Invoice *
When you place an order, you will receive a confirmation of it by email, but the order will not be effective until the payment has been accepted and the corresponding charge has been made on your credit or debit card.
If you need an invoice, write to us at firstname.lastname@example.org indicating the order number and your billing information.
* Cancellation and Refund Policy *
- CANCELLATION POLICY
You, the customer, have the right to cancel your order within 1 hour after the purchase has been made in order to have enough time to manage the cancellation of the order and its corresponding shipment, since shipments are usually prepared on the same day.
Mail contact: email@example.com
- REFUND POLICY
If for any reason you are not satisfied with the Tattoonies we have sent you, we will refund your full purchase price less shipping costs if any. At Tattoonie we want you to be 100% satisfied. So if the Tattoonies are not what you expected, send us an email to firstname.lastname@example.org and together we will solve it.
At Tattoonie we accept returns. The term for any return is 30 days from the date the customer receives the merchandise. sending expenses will be at client's charge and will be made by certified mail or private courier to the following address:
Tattoonie Llevant 1, 3, 5 - ZIP 46450 Benifaió, Spain.
The monetary value of the products that you have returned to us will be refunded, at the price you bought them. This includes sale items. In all cases, items must be returned in their original condition, including tags and any packaging. Returned products will be your responsibility until they reach our studio.
- Return process:
Arrival at our studio: We will inspect and process the products within 24 hours to ensure that you receive your refund as soon as possible and we will send you an email notification to confirm it.
Any refund will be issued automatically with the same payment method that was used to make the purchase and the card used. Normally, the term for the charge to appear on the card is between 5 and 10 days from the confirmation of the refund. We will refund what you have paid for the Tattoonies but not the shipping costs, except in cases where the order was canceled in accordance with the Distance Selling rules or where the entire order was defective.
* Business Transactions and Security *
When you enter an area of the site that requires the entry of sensitive information, such as your credit card, a lock icon will appear in your browser's address bar, indicating that the page is secure.
Tattoonie uses the Secure Sockets Layer (SSL) protocol and its private communications as well as security and technology standards are compatible with the most popular browsers. SSL encrypts your personal information by encrypting your credit card, name, address, telephone number, identification number and your password so that they cannot be read by unauthorized persons.
Although the system employs encryption technologies and uses other reasonable precautions to protect confidential information and ensure adequate security, there is no guarantee that information transmitted over the Internet will be secure, or that such transmissions will be free from interruption, bad interception or some kind of error.
In order to enter into a contract with Tattooniedeisgn.com you must be over 18 years of age and have a valid credit or debit card issued by a bank acceptable to us.